Terms of service

NUTS DIRECT TERMS AND CONDITIONS

Effective Date: 17 August 2026

Welcome to Nuts Direct. These Terms & Conditions explain the rules that apply when you visit and use our website, naturestrack.com, and when you purchase products from us.

By accessing our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them. If you do not agree with these terms, please do not use our website or place an order.=

1. ABOUT NUTS DIRECT

The Nuts Direct website is owned and operated by Natures Track Health Foods.

Throughout these Terms & Conditions, the words “Nuts Direct”, “we”, “us” and “our” refer to Natures Track Health Foods, while “you” and “your” refer to the person accessing our website or purchasing our products.

2. USING OUR WEBSITE

We want naturestrack.com to be a safe and enjoyable place for everyone.

When using our website, you agree to:

  • Use the website only for lawful purposes.
  • Provide accurate information when placing an order or creating an account.
  • Respect our intellectual property and the rights of other users.
  • Not attempt to gain unauthorised access to our website, systems or another customer's account.
  • Not use the website in a way that could damage, disrupt or interfere with its operation.
  • Not upload or share content that is unlawful, offensive, misleading, defamatory or infringes another person's rights.

If we believe that the website is being used unlawfully or in breach of these Terms & Conditions, we reserve the right to restrict, suspend or terminate access where appropriate.

3. OUR CONTENT & INTELLECTUAL PROPERTY

Everything published on our website, including our logos, photographs, product images, written content, graphics, designs, documents and other materials, belongs to Nuts Direct or is used with permission.

You may view and use our website for your personal, non-commercial purposes. Our content may not be copied, reproduced, modified, distributed or used for commercial purposes without our prior written permission.

4. CUSTOMER REVIEWS & USER CONTENT

From time to time, customers may have the opportunity to submit reviews, photographs or other content to our website.

By submitting content, you confirm that:

  • The content is your own or you have permission to share it.
  • It does not infringe another person's intellectual property or other rights.
  • It is not unlawful, misleading, defamatory, offensive or inappropriate.
  • It complies with these Terms & Conditions.

We reserve the right to remove content that we believe does not meet these requirements.

5. CUSTOMER ACCOUNTS

If you create an account with us, you are responsible for keeping your account information accurate and for maintaining the security of your login details.

Please notify us if you believe that your account has been accessed without your permission.

We reserve the right to suspend or terminate an account where we reasonably believe that it is being used unlawfully or in breach of these Terms & Conditions.

6. PRODUCTS & PRODUCT INFORMATION

Nuts Direct offers a range of food products, including:

  • Nuts
  • Dried fruit
  • Freeze-dried products
  • Coated products
  • Seeds and grains
  • Baking products
  • Sweets
  • Chips and salads
  • Specialty products
  • Curated products and boxes
  • Other food products
  • Digital gift vouchers

We make every reasonable effort to ensure that product descriptions, photographs and other information on our website are accurate and up to date.

However, product colours, appearance, packaging and presentation may vary from images shown on the website, and we cannot guarantee that every photograph or description will be an exact representation of the product received.

Product availability is subject to stock on hand. We reserve the right to update product information, change availability or discontinue products when necessary.

7. ORDERS

When you place an order through our website, you are requesting to purchase the products selected by you.

We reserve the right to accept, decline, modify or cancel an order where necessary, including where:

  • A product is unavailable.
  • There is an error in the product description or price.
  • We are unable to fulfill the order.
  • Payment has not been successfully received.
  • We have reason to believe that an order has been placed fraudulently or unlawfully.
  • If we cancel an order after payment has been received, we will arrange a refund for the amount paid for the cancelled order.

8. PRICING

All prices displayed on our website are shown in Namibian Dollars (NAD) unless otherwise stated.

We reserve the right to change product prices at any time. Price changes will not affect an order that has already been confirmed and paid for, unless otherwise required by law.

We may also offer promotions, discounts or special offers from time to time. These may be subject to additional terms and conditions, which will be communicated as part of the relevant promotion.

9. PAYMENT

We currently accept the payment methods made available through our website, including:

  • EFT
  • Adumo payment gateway

When using an online payment facility, you authorise the applicable payment provider to process the payment for your order.

All orders must be paid in full before they can be processed.

Where payment is not received within the required timeframe, the order may be cancelled and the products returned to available stock.

10. DELIVERY

We offer delivery services in Namibia through our available delivery and courier arrangements.

Delivery timeframes may vary depending on the destination, courier service, availability of products and other circumstances outside our reasonable control.

Any delivery timeframe provided by us is an estimate and should not be regarded as a guaranteed delivery date unless expressly confirmed by us in writing.

You are responsible for providing a complete and accurate delivery address and contact details when placing your order.

If delivery cannot be completed because incorrect or incomplete information was provided, or because nobody is available to receive the parcel, additional delivery arrangements or charges may apply.

For more information, please refer to our Shipping Policy.

11. DAMAGED DELIVERIES

If your parcel arrives damaged, please notify us as soon as possible after receiving and opening the parcel.

To assist us in resolving the matter with the courier service, we may ask you to provide clear photographs of the parcel, packaging and any visible damage.

Where an item has been confirmed as damaged in transit, the item may need to be returned to us before a resolution can be provided.

Depending on your preference and the circumstances, we may offer a replacement, reshipment or other appropriate remedy in accordance with our applicable policies and the law.

12. RETURNS, REFUNDS & PRODUCT ISSUES

We want you to be happy with your Nuts Direct purchase.

If you have received an incorrect, defective or damaged product, please contact us as soon as possible so that we can assess the issue and assist you.

Any returns, refunds or replacements will be handled in accordance with our Refund Policy and applicable Namibian law.

Please do not return products without first contacting us for instructions.

13. FOOD PRODUCTS & ALLERGIES

Our products are product is packed in a facility that handles tree nuts, peanuts, soy, dairy, gluten, sesame seeds and sulphites.

If you have a food allergy, intolerance or other dietary requirement, please carefully review the product information and ingredient or allergen information provided before placing your order.

If you are unsure whether a product is suitable for you, please contact us before purchasing.

14. GIFT VOUCHERS

Digital gift vouchers may be purchased through our website.

Gift vouchers may be subject to additional conditions relating to their use, validity, redemption and cancellation. Any applicable conditions will be communicated at the time of purchase or redemption.

15. WEBSITE AVAILABILITY

We do our best to keep our website available and functioning properly. However, we cannot guarantee that the website will always be available, uninterrupted or completely free from errors.

We may temporarily suspend or modify the website for maintenance, updates, technical issues or other operational reasons.

16. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Nuts Direct will not be responsible for losses or damages arising from your use of the website where such liability cannot reasonably be attributed to us.

This does not exclude or limit any liability that cannot legally be excluded or limited under applicable law.

Nothing in these Terms & Conditions is intended to remove any rights or protections that you may have under applicable consumer protection legislation.

17. INDEMNITY

To the extent permitted by law, you agree to indemnify and hold harmless Nuts Direct, Natures Track Health Foods, and their directors, employees, representatives, agents and affiliates against claims, losses, damages, liabilities and reasonable expenses arising from your unlawful use of the website or your breach of these Terms & Conditions.

18. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or make use of third-party services, websites or payment providers.

These third-party services are not controlled by Nuts Direct, and their own terms and policies may apply.

We are not responsible for the content, availability or policies of third-party websites or services.

19. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our website and providing information to us, you acknowledge that your information may be collected and processed for purposes connected with providing our services, processing orders, communicating with you and operating our business, subject to our applicable privacy obligations.

20. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be published on our website. Your continued use of our website after changes have been published constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

21. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be treated as severable and the remaining provisions will continue to apply to the extent permitted by law.

22. GOVERNING LAW

These Terms & Conditions are governed by the laws of Namibia.

Any disputes arising from or relating to these Terms & Conditions or your use of our website will be dealt with in accordance with the applicable laws and jurisdiction of Namibia.

23. CONTACT US

If you have a question, concern or complaint about these Terms & Conditions, your order or our services, please contact our customer service team.

Nuts Direct
Email: info@naturestrack.com
Phone: 064 463 397
WhatsApp: +264 (0)81 0339
Customer Service Hours: Monday–Friday, 8:00am–5:00pm

We are always happy to help and will do our best to resolve any concerns as quickly as possible.

Thank you for shopping with Nuts Direct.